eTail Europe 2019

18 - 19 June, 2019

Queen Elizabeth II Conference Centre, London

Richard Marriott

Director of Amazon Marketplace UK

9:35 AM Keynote Presentation: Build Loyalty Through Brand-Led Omnichannel Experiences

Purchases are great but loyalty is better. So how do you keep your customer coming back? This session will explore best practices for brand-led omnichannel experiences that build loyalty and boost customer lifetime value. Key takeaways will include:
- Developing a loyalty programme that delivers real commercial success by focusing on customer centricity rather than discounts
- Implementing new technology that offers deeper customer insights
- Incentivising eCommerce, mobile, product, IT and instore teams to work towards common goals

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda