Robert Manning

Today’s consumers expect more than convenience — they want relevance, speed, and a sense of being truly understood. AI-driven personalization is unlocking that potential, enabling retailers to deliver tailored experiences that anticipate needs, reduce friction, and build loyalty at scale. Explore how brands are using AI to put the consumer in the driver’s seat, turning data into dynamic, value-rich engagement.

Move beyond basic product recommendations and into the future of predictive, preference-aware commerce that puts power directly into customers' hands.

• Harness first-party data to deliver meaningful, privacy-conscious personalisation
• Deploy AI tools that adapt in real-time to individual behaviours and preferences
• Scale personalised journeys across channels without compromising consistency
• Enable customer choice through customizable interfaces and flexible pathways
• Balance automation and authenticity to preserve the human touch
• Track impact metrics that align AI personalisation with customer satisfaction and growth

We will learn from a panel of leading retailers who leverage the power of customer insights to fuel innovation, enhance personalization, and optimize every touchpoint of the customer journey. From product development to loyalty programs, discover how actionable data is fueling sustainable growth.

• Utilize customer data to shape product offerings, marketing campaigns, and store experiences
• Leverage behavioural insights and purchase data to enhance personalization and targeted messaging
• Align data insights with strategic objectives to create seamless, omnichannel customer journeys
• Harness AI and machine learning to predict trends and anticipate customer needs with precision