Speakers

Greg Ashton is a Senior Director at Worldwide Business Research, a company that develops annual B2B conferences to educate, support and connect the leadership of the world's core industries. Since 2012, Greg has been passionately leading and growing WBR’s flagship brands, including eTail West, eTail Europe & Mobile Shopping. When he is not helping businesses get their digital priorities straight, Greg can be found on the nearest golf course or pool table. Now living and working in Manhattan, Greg travels back home to the UK as often as possible.

Constantin Eis is Casper’s Co-Founder and European MD. He is responsible for business decisions outside North America and also heads up the geographical teams and new markets. Constantin previously headed up and was responsible for the marketing activities (online, offline, and brand marketing), IT, HR and product development at Home24, and has substantial experience within the industry. Whilst at Home24, Constantin was responsible for eight countries in two regions, as well as being responsible for more than 450 FTEs. Constantin graduated from the Leipzig Graduate School of Management (HHL), Leipzig, Germany with a degree in Business Studies in 2008.

Rebecca Glenapp co-founded LUX FIX, the UK's largest pure-play platform for women's premium fashion labels. In this role she also launched ground-breaking content/commerce plays for The Telegraph and Evening Standard newspapers. Rebecca previously led brand and business development for start-ups Idio and Billmonitor. She read Philosophy at Trinity College Dublin and currently serves on the Post Office Advisory Council.

Pouya Boland, Dutch Entrepreneur, columnist, speaker and CEO / Co Founder of Chiquelle.com. Chiquelle is the fastest online growing store and brand in Sweden and has won 3 awards in 2015. Chiquelle is having an annual growth of 300% a year.

Wilko Klaassen is CDO at Bakker.com, and is the largest horticultural distance sales (ecommerce and mailorder) company in Europe, prior he had global roles in Husqvarna Group, LEGO and Electrolux. Wilko is an e-Commerce, digital, shopper marketing and Cross/Omni Channel expert and experienced global business and transformation manager. In his current role Wilko is responsible for e-commerce, digital marketing and driving the digitization in the organization.

Nordicfeel.se – Nordic Web Trading AB founded in Växjö 2016 is today a leading Nordic e-commerce player in the Beauty, Perfume, Skin, Hair and Make-up product segment. With head office in Växjö located in one of the largest warehouses in the Nordics, NordicFeel sell and distribute more than 15000 products ranging from beauty classics to new products from more than 200 beauty brands. We are proud winners of E-tailer Awards of the year five years in a row. In 2015 we opened up our first retail store in central Växjö.

Dave Trott is a creative director, copywriter and author. Trott received a Rockefeller Scholarship to study advertising at the Pratt Institute in New York City and after completing his studies, went on to found the advertising agencies Gold Greenlees Trott, Bainsfair Sharkey Trott and Walsh Trott Chick Smith. Gold Greenlees Trott was voted ‘Agency of the Year’ by Campaign and ‘Most Creative Agency in the World’ by Ad Age in New York within two years of its founding.

In the 1970s, Trott started the ‘D&AD Advertising Concepts Workshop,’ which ran for thirty years. This program trained hundreds of young creatives, many of whom are now London’s top creative directors. In 2004, Trott received the D&AD President’s Award for lifetime achievement.

Trott is also the author of three books on creativity: Creative Mischief (2009), Predatory Thinking (2015), and One Plus One Equals Three (2016). He writes two weekly blogs, one for his own site and one for Campaign. Trott’s art school (creative) family includes his art director wife and daughter and his copywriter son.

Geoff Bull is Head of Digital Marketing and Ecommerce for WiggleCRC, responsible for digital marketing, data insights, CRM, ecommerce and web development. Combined Wiggle and Chain Reaction Cycles serve over 2 million customers a year in over 100 countries.  Prior to WiggleCRC, Geoff was Head of Digital for MORETH>N and has held a range of marketing and strategy roles for Riverford, Direct Wines and John Lewis.

Phil Ward is Head of Digital Experience and Development.  With over 14 years’ experience within e-commerce, he drives Carphone Warehouse digital customer enhancement road map for .com across tablet, mobile, and desktop.  His passion is using technology to create cross channel personalised journeys. 

I have worked in the digital industry for more than 15 years and delivered everything from successful global brand campaigns to optimising revenue performance activities on conversion funnels and the multi touch-point journey the consumers take to get there. Currently my responsibility is to establish and facilitate continuous business development of all digital services related to retail and customer engagement through data driven Devops teams.

Since 1999, I've been working with leading retailers across Europe, implementing their cross-channel & marketplace e-commerce strategic activities. I’m now in charge of implementing Carrefour France's food e-commerce roadmap; reshaping the activities, organization and SI through unprecedented ambitious programs and open innovation with start-ups scouted around the world.

Charlotte Davis is Head of SEO and Content for Vision Direct, Europe’s largest online contact lens retailer. She has over 10 years’ experience in SEO and creative, having previously been a content strategist for Carphone Warehouse, River Island, Simplify Digital and Buyagift.

Debbie is an experienced digital profession with over 15 years of experience across all retail channels. Currently Debbie is the Head of International Trading for M&S.com, driving sales in more than 20 global markets including Europe, North America and Australia.

Joana Fernandes is the global Diretor of Ecommerce Operations for Farfetch, where her responsibility are payments, fraud and delivery's global strategy across the company. Her main focus is to consistently exceed the customers expectation by delivering an exceptional and localised experience across all markets and platforms with high efficiency. From a technical and management background, Joana started her career in London within fraud and security areas, which was the starting point to her passion and expertise area, payments. Always focused on innovation and new ways to exceed customer experience, Joana focused her career on Ecommerce Operations and how to effectively deliver the best solution to the customer at the correct price!

Peter Hvidberg is the Head of E-Commerce and Customer Service for INTERSPORT Group Denmark, driving digital & customer service to create Seamless Retail value for INTERSPORT Denmark, Colosseum, The Athlete´s Foot, JOYRUN, OBI Sport Outlet, Sport Point, Sport-Direct and especially their customers. Peter redefined the E-Com strategy and focus for the group, optimized the process’ for the whole value chain, implemented a new website and tripled the revenue for INTERSPORT Denmark in 2017.  Prior to INTERSPORT Peter has been working with Retail, Logistics, IT and Telecom and was a pioneer in E-Com building his first webshop back in 1998. Since 1998 Peter has developed several online concepts for his own companies and has as a consultant helped Danish national and International brands to develop theirs.

Anastasia Roumelioti is the Head of Marketing and Communications for Hawes & Curtis and Ghost London. She is responsible for the brand’s strategy and omnichannel campaigns that deliver growth and strengthen customers’ brand loyalty through emotional connections. She has a data driven approach on all projects and a customer centric mentality. Anastasia has worked for both P&G and Unilever and has an MBA from Wharton School in Marketing & Operations Management. Her interest is to blog at Huffington Post about marketing, leadership and gender equality.

I am the head of digital product at Andertons Music Company. I mainly look after content strategy and implementation, leading our content and content marketing teams. I also spend a lot of time improving the user experience on the site, making the customer journey as smooth as possible.

Patrick Osborne has worked with customer data analytics for 25 years in a variety of industries and sectors, beginning in direct mail fulfilment and events organisation.  He worked on the implementation of Nectar, the first multi-retailer loyalty programme in the UK, and has also spent time in the university sector, financial services and as a management consultant advising firms on the expert use of their customer data. He now works for QVC, one of the world’s largest direct selling retailers as the Head of Customer Insights & Analysis.

Richard has over 10 years of ecommerce experience in fashion, apparel and big ticket retailing. At Dreams, Richard is responsible for driving continued sales growth not only online but through omnichannel strategy development. He is leading this transformational project to create a unified retail solution designed to give customers a truly seamless shopping experience between their digital and physical journey.

Gillian is the Head of E-commerce at George.com, covering Trading, Supply, Content and Creative for George Clothing. Gillian joined George in 2005 and has worked across a number of departments within the Core trading team before moving to E-commerce in 2013. Gillian lives in Leicestershire and when not at work or looking after her 2 young boys she enjoys park runs, yoga and reading.

Niranjan Soni is the Head of Multichannel Development for The White Company. He is  responsible for the Customer Experience vision and strategy at The White Company. His  role includes building the Customer Experience roadmap for the future and delivering initiatives that enhances the overall customer experience with the brand and delivers growth. He uses a customer first approach and uses data driven approach for prioritizing and delivering the projects. Niranjan has worked for John Lewis and Marks & Spencer in the past and has an MBA from INSEAD in General Management. His interests includes Formula 1 racing and all things E-Commerce and retail.

Charlotte Briscall has been leading the Digital Experience team at Sainsbury’s since February 2014. In this role Charlotte has built a digital experience capability covering ux, insights, research and delivery from zero to a team that now has design responsibility across the online groceries business, digital payments, retail labour management, HR services and Sainsbury’s Bank. She studied Product Design at Brunel University and sits on the examination board for the Global Innovation Design masters at the Royal College of Art and Imperial College London.

Ed Whatmore is the Head of Ecommerce for Mountain Warehouse. Having joined the company in 2012, he has overseen the rapid growth of the online business in the UK alongside digital expansion into North America, Europe and beyond. He is responsible for the full online marketing mix and Ecommerce function with a keen interest in data driven strategy.

John Cowper is the Head of Architecture for Wickes the UK hardware retailer. As a veteran IT campaigner, he is responsible for guiding the security, infrastructure and application roadmaps and strategies. Taking a cloud first approach to digital transformation, John has delivered both the AWS production platform and the WSO2 integration layer. He is currently overseeing the construction of the Wickes microservices capability. John is also responsible for the Wickes architecture element of the migration of the TP group data centres to the AWS cloud, migrating and transforming some 100 applications to the cloud. John also plays a part in the development of the technology selections supporting the Wickes business ambitions: doubling turnover in a 6 year timeframe. John has previously led the architecture functions of three major eCommerce programs: Tesco Direct, Kingfisher DIY.com and BAT's Worldwide B2B Ordering Program.

John has over 12 years of experience within the premium retail ecommerce sector, working for brands such as Links of London, Harvey Nichols and Gieves & Hawkes along the way. Since 2014, he has been the Head of Ecommerce at GANT UK. He is actively involved in delivering their omni-channel initiatives, recently launching endless aisle in GANT’s UK stores and shaping their digital marketing strategy.

Jason is an accomplished multi-channel professional with over 17 years of proven digital experience across brand, creative, marketing and eCommerce, gained in the UK, USA, Germany and France. Responsible for delivering a high quality digital customer experience through leading in-house teams and agencies across creative & publishing, eCommerce, customer behavioural insights and analytics.

A senior ecommerce professional, I have a wide range of experience in all aspects of ecommerce, from design, to content production; from managing high availability infrastructure to user experience testing. I have experience in managing teams to deliver the above, as well as other areas such as development testing and PCI compliance. I work within the fashion industry.

I have particular interests in page performance, conversion rate optimisation, usability, responsive web design, customer experience and order fulfilment.

My goal is simple: I want to be responsible for the best-in-industry ecommerce website that does everything right, every last detail.

Jason has been an integral part of Zazzle since its launch in 2005 in a variety of key roles, including CFO and CMO.  Jason relocated to Ireland in 2016 as the Managing Director and head of Zazzle International.  In his current role, Jason is responsible for growing the Zazzle business internationally (outside of the US).  Prior to Zazzle, Jason worked in the technology investment banking division of Salomon Smith Barney (Citigroup). Jason graduated from Stanford University with an AB in Economics. Jason's claim to fame is getting the Zazzle Roll listed on the menu of a once famous Palo Alto sushi house. When not crushing it at Zazzle, Jason enjoys spending time with his wife, three children (2 human, 1 dog), playing golf and cooking delicious food, usually in that order.

Mirko Caspar studied business administration at the University of Münster, where he went on to gain a PhD. The most important appointments in his career to date were as a corporate consultant at McKinsey, with a focus on marketing and strategy, as senior director for business development at the entertainment conglomerate Universal Music and managing director of its mail order subsidiaries, and as a managing partner of the virtual world company Metaversum. As a managing director of Mister Spex, Caspar is responsible for the Marketing, CRM, Category Management, Public Relations and Product Management divisions and is in charge of international markets.

Sean has spent the past 18 years at the intersection of ecommerce, consumer behavior, and data-driven feedback loops.  Sean joined Tesco in 2014 and is Product Development Director for Tesco’s global online shopping platform spanning 9 countries.  Prior to that Sean spent 11 years at Amazon.com (starting in 1999) for product development and operations focused across a range of business functions including merchandising, programmatic recommendations, category expansion, fulfillment, marketplace platform, and on-site advertising.  In between two stints at Amazon, Sean joined a startup focused on building the world’s richest consumer loyalty and rewards network.  Sean holds an MBA from the Kellogg Graduate School of Management (Northwestern University) and is a co-author of six patents. Outside of work Sean enjoys traveling with his family, painting, and recording songs for his kids’ band.

Dave has worked at Clarks for the last 7 years, where he successfully launched their European transactional websites. Now responsible for Digital sales across the UK and Europe, Dave has updated and changed the Collect From Store proposition and successfully re-platformed the UK and European websites onto Hybris. Clarks are the most purchased from website for shoes in the UK and is on the journey to become the world’s leading brand for stylish and comfortable shoes.

Katy is the Director of Strategy and Customer Experience for Sainsbury's Argos.  In her strategy role Katy is responsible for initiating, evaluating and driving new strategic initiatives and partnership opportunities.  She also heads up a team that takes the lead in monitoring customer experience end-to-end, identifying pain-points and leads cross-business change to continuously deliver better customer journeys through operational and propositional improvement.  Katy brings to the role a strategic mindset and toolkit from consulting at Bain & Co and Javelin Group and deep retail expertise from running & relaunching thelink.co.uk and interim strategy work at clients including Boots, Dixons and Sainsbury's.

Vicky is Head of eCommerce at Astley Clarke, a British jewellery brand that inspires the modern, intelligent woman to wear fashion fine jewellery every day. She is responsible for expanding their online presence, growing revenue and putting the customer at the heart of all the decisions and plans for the site. Prior to joining Astley Clarke, Vicky worked at Jigsaw for 2 years and Burberry for 3 years.

A customer focussed, commercial, logistics and multichannel director with an outstanding track record of delivering rapid results: for example launching Asda Direct in under 9 months. A confident communicator who thrives on challenge in a fast paced environment, who is adept at seizing the initiative and harnessing her analytical and leadership skills to decisively lead change to deliver sustainable bottom line benefits.