Darren Lake

We will learn from a panel of leading retailers who leverage the power of customer insights to fuel innovation, enhance personalization, and optimize every touchpoint of the customer journey. From product development to loyalty programs, discover how actionable data is fueling sustainable growth.

• Utilize customer data to shape product offerings, marketing campaigns, and store experiences
• Leverage behavioural insights and purchase data to enhance personalization and targeted messaging
• Align data insights with strategic objectives to create seamless, omnichannel customer journeys
• Harness AI and machine learning to predict trends and anticipate customer needs with precision