eTail Europe 2020

23 - 24 June, 2020

Queen Elizabeth II Conference Centre, London

Rob Sharland, VP of Partnerships at Audiens
Audiens Logo

Rob Sharland


VP of Partnerships
Audiens

Check out the incredible speaker line-up to see who will be joining Rob.

Download The Latest Agenda

Day Two: Digital Innovations That Drive Growth

Wednesday, June 24th, 2020


3:05 PM Panel Discussion: Shaping Effective Customer Experiences Based On Customer Insights

The foundation to creating great customer experiences is built on customer insights and data. During this interactive panel, you’ll hear examples and success stories, focusing on helping you to shape revenue driving customer experiences. 

  • Listening and adapting to customers as to how, when and where customer want to buy 
  • Creating contextual content for the customer to facilitate a path to purchase 
  • Assessing technology to advance customer services and personalized product recommendations 
  • Recognizing the online customer in the control and to make the point of sale a point of experience