Director of Digital Customer Experience and Operations Debenhams
Paula is the Director of Digital Customer Experience and Operations at
Debenhams and is responsible for the strategy, roadmap and delivery of customer
experience across channels and the day to day running of the digital operation.
She has a passion for retail and E-commerce from a career spanning Marks and
Spencer, WH Smith, Sainsburys and Homebase. Her first foray into e-commerce was
back in 1999 where she led the launch of Homebase.co.uk which
was one of the first e-commerce sites in the UK.
Check out the incredible speaker line-up to see who will be joining Paula.
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