eTail Europe 2021

London, UK

Made.com Logo

Nicola Thompson


COO
Made.com

Check out the incredible speaker line-up to see who will be joining Nicola.

Download The Latest Agenda

Day Two: Digital Innovations That Drive Growth

Wednesday, June 24th, 2020


9:40 AM Keynote Panel Discussion: Retail Disruptors: Preparing Your Business For The Future

In her newly created role of COO at Made.com, Nicola is charged with helping to identify growth opportunities (she is the former Global Customer Development Director at Asos). As a keynote panelist, Nicola will talk through these types of opportunities for your retail business, how customer expectations and CX is evolving, as well as the latest trends and disruptions that you should be prepared for. Joining her is Simon Calvert, as the first MD at Menkind Retail, the Marketing Director of Wiggle and the Head of Retail at Criteo. Leave with insight and practical applications to bring your retail business into the future after hearing from our dynamic panelists. 

  • Understanding that retail is evolving into an interconnected community 
  • Creating new opportunities for you to grow your businesses
  • Bringing in initiatives such as sustainability efforts and keeping those efforts customer-facing 
  • Looking at how bricks v. clicks will evolve
  • Monitoring how influencers are replacing retailers as the place (or person) to buy from 
  • Learning how independent retailers have been gaining traction through social media
  • Understanding the consumer behavior of Gen Z and how that can impact long term strategies for retail 
  • Outlining the key disruptors and keeping pace