eTail Europe 2021

London, UK

Lisa Small, Head of Online at Hackett London
Hackett London Logo

Lisa Small


Head of Online
Hackett London

Check out the incredible speaker line-up to see who will be joining Lisa.

Download The Latest Agenda

Day One: Actionable Success Strategies For Omni-Channel & Digital

Tuesday, June 23rd, 2020


3:05 PM Checklist Panel Discussion: A Roadmap to Building A Cohesive Customer Centric Omnichannel Strategy

Being able to optimize the omnichannel journey is critical for brick and mortar retailers. This panel will review specific strategies and present tactical take-aways to help support your omnichannel retail business.

  • Working through the internal challenges of integrating online and offline 
  • Removing friction points for customers when they are in-store
  • Rethinking payment options
  • Understanding how to manage stores as ‘warehouses’ and vice versa 
  • Integrating live stock inventory, click and collect, store fulfillment and other omnichannel initiatives to better serve your customers