eTail Europe 2020

23 - 24 June, 2020

Queen Elizabeth II Conference Centre, London

Lisa Small, Head of Online at Hackett London
Hackett London Logo

Lisa Small


Head of Online
Hackett London

Check out the incredible speaker line-up to see who will be joining Lisa.

Download The Latest Agenda

Day One: Actionable Success Strategies For Omni-Channel & Digital

Tuesday, June 23rd, 2020


3:05 PM Checklist Panel Discussion: A Roadmap to Building A Cohesive Customer Centric Omnichannel Strategy

Being able to optimize the omnichannel journey is critical for brick and mortar retailers. This panel will review specific strategies and present tactical take-aways to help support your omnichannel retail business.

  • Working through the internal challenges of integrating online and offline 
  • Removing friction points for customers when they are in-store
  • Rethinking payment options
  • Understanding how to manage stores as ‘warehouses’ and vice versa 
  • Integrating live stock inventory, click and collect, store fulfillment and other omnichannel initiatives to better serve your customers