eTail Europe 2020

23 - 24 June, 2020

Queen Elizabeth II Conference Centre, London

Sainsbury's Logo

James Leech


Head of Digital Product
Sainsbury's

Check out the incredible speaker line-up to see who will be joining James .

Download The Latest Agenda

Day Two: Digital Innovations That Drive Growth

Wednesday, June 24th, 2020


12:25 PM Keynote Panel Discussion: The Evolution Of Omnichannel: Enhancing Customer Engagement With New Experiences And Initiatives

Customer expectations around omnichannel experiences are changing rapidly. How do you keep pace? Our keynote panelists from some of the largest and specialized omnichannel retailers outline their view of the future of omnichannel - and how to ensure you’re ready for it.

  • Integrating offline events and offline experiences with your digital channels
  • Building out first party data from these new touchpoints to build customer communities and engagement 
  • Ensuring your teams are aligned internally

2:10 PM Table #1: Omnichannel Best Practices

Each of our retailer roundtables has a host to facilitate an in depth discussion around a specific topic. Meet and network with peers who can give you different perspectives and who share similar interests. This roundtable is focused on omnichannel best practices.