24 - 25 June, 2025
QEII Conference Centre, London, UK
Clicks aren’t customers. This keynote introduces DEPTH—a five-part strategic framework that puts humanity back at the heart of CRM. By shifting from transactional triggers to contextual understanding, it helps brands move beyond automation and toward emotional resonance. Because in modern CRM, it’s not just speed that wins—it’s empathy
Check out the incredible speaker line-up to see who will be joining Gianfranco.
Download The Latest Agenda