Gianfranco Cuzziol | eTail London

eTail London 2025

24 - 25 June, 2025

QEII Conference Centre, London, UK

Gianfranco Cuzziol

Author In Pursuit of the Trivial

Day 2, 25 June: Human-Centric Retail Experiences

11:25 AM Keynote Presentation: A Human-Centric Approach to CRM

Clicks aren’t customers. This keynote introduces DEPTH—a five-part strategic framework that puts humanity back at the heart of CRM. By shifting from transactional triggers to contextual understanding, it helps brands move beyond automation and toward emotional resonance. Because in modern CRM, it’s not just speed that wins—it’s empathy

Check out the incredible speaker line-up to see who will be joining Gianfranco.

Download The Latest Agenda