Emma-Louise Veitch

Head of Customer Experience Feelunique

Emma’s role has overall responsibility for the development, implementation and management of the Customer Experience strategy for global beauty e-tailer and largest in Europe, Feelunique.

As part of this strategy, she’s implemented a successful customer insights program enabling customer-centric solutions and consistency to be driven throughout the business.

In addition, Emma implemented and developed an award winning Customer Service Team alongside the channels/platforms to ensure a best in class customer experience. For this, she was personally awarded at the UK National Call Centre Awards in 2016.

Alongside her passion for ‘all things customer’ Emma is an Achology certified Life Coaching Practitioner.