23 - 24 June, 2020
Queen Elizabeth II Conference Centre, London
Day One: Actionable Success Strategies For Omni-Channel & Digital
Tuesday, June 23rd, 2020
3:05 PM Case Study Remix: Using AI Driven Site Search To Optimise Product Discoverability On Your Site
Jennifer has worked in digital customer experience for 21 years. She’ll focus on how Hobbycraft has used AI driven site search to optimise product discoverability on their site.
- The role that site search plays in the journey
- Reviewing personalisation automation at scale using AI from the day to day site search point of view
- How to optimise site search to become more relevant for the individuals and their experiences
- How to extend product discoverability via product recommendation optimisation
Day Two: Digital Innovations That Drive Growth
Wednesday, June 24th, 2020
Hosted By: Jennifer North, Head of Digital Experience, Hobbycraft
Each of our retailer roundtables has a host to facilitate an in depth discussion around a specific topic. Meet and network with peers who can give you different perspectives and who share similar interests. This roundtable is focused on CX best practices.