eTail Europe 2017

June 19-June 21, 2017

Queen Elizabeth II Conference Centre, London

44 20.7368.9465

Craig Wheeler

Scotts & Co
Craig has worked in Ecommerce and TV Shopping for 15 years and is recognised as a B2C specialist with experience working for QVC, Curry’s, and Feelunique. Craig’s experience covers the full raft of Digital functions from delivering top class Customer Experience through to managing Product Content and integration of CGC into websites. Most recently Craig worked for Feelunique where he was instrumental in developing their online experience and helping them to become recognised as the leading ecommerce business in the Beauty Sector, with not just a fantastic website with great content and integrated service offerings, but a class leading customer experience.
Craig has now joined Scotts & Co (owners of Scotts of Stow, Bloom and The Original Gift Company) as COO, with specific goals for growing range, delivering an integrated Multichannel strategy and significantly enhancing their digital offering.

Omnichannel & Online Growth

2:55 PM CONTENT PANEL REVOLUTION: Creating Content That Engages And Retains Your Customers

Are you getting your brand message across effectively and consistently across all channels and devices? Our panelists bring their content strategies to life, before you break out into small group discussions to discuss your next move:

Understanding the intention of your customer at each stage of the purchase funnel, then deliver compelling content at each stage
Generating personalization at scale
Ensuring features and messaging are optimized mobile-first, using the native features of the device