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Disruptive technologies, such as artificial intelligence, the internet of things, big data and robotics are on a collision course that will create huge future opportunities for retailers and brands.
But this future is not as far away as we think. New business models are already disintermediating traditional retailers, particularly when it comes to owning the relationship with the customer.
Read on to understand how to drive efficiencies, differentiation and, ultimately, influence their customers at scale.